Return and Refund Policy
Thank you for your purchase at iLaw.Page, operated by Digital iLaw page Legal LLP. If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned or refunded within 10 days of the original purchase date, subject to the terms outlined below.
1Physical Products (Pen Drive / CD / DVD ROM / Digital Print)
Physical products may be exchanged for another product or returned for a refund if they meet the following criteria:
- Timeframe: The return or exchange request is initiated within 10 days of the original purchase.
- Condition: The product is in its original, unopened packaging.
- Damaged Items: If you received a damaged product, please notify us immediately upon receipt for assistance and resolution.
- Shipping Charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of return shipping and assume the risk of loss or damage to the product during transit.
2Digital Products (Web Edition / Subscriptions)
Due to the nature of digital databases and software, we issue refunds for digital products within 24 hours of the original purchase strictly under the following conditions:
- Product Not Delivered: You did not receive the delivery email or login credentials from us.
- Accessibility Issues: You experience persistent problems while viewing or accessing the database/product.
- Major Defects: The product contains unexpected major errors or defects that prevent standard usage.
Exclusions for Digital Products
- We do not guarantee that our products are fully compatible with any third-party software.
- We will not issue refunds if our products are incompatible with any third-party software.
- Beyond the initial 10-day window, subscription license fees are strictly non-refundable.
3Cancellation Policy
If you wish to cancel an active subscription to prevent future renewals, you must do so before the current subscription term expires. Once a subscription ends or is cancelled, you will lose access to the database and all related features across the desktop application, website, and mobile app.
4How to Request a Return or Refund
To register your refund or return request, please contact our support team with your order details before sending any physical products back:
Once your request is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment (via Razorpay) within 5 to 7 business days.